Surfplay KYC Verification Process
Surfplay runs KYC checks to confirm who you are, where you live, and that the payment method you use belongs to you. The casino requests verification when you hit certain payment or risk thresholds, or when something in the account details needs confirmation.
- Identity (ID/Passport): Surfplay asks for a clear photo or scan of a valid government ID (passport, national ID card, or driving licence). The file must show your full name, date of birth, document number, expiry date, and your photo, with all four corners visible and no blur or glare. If Surfplay requests a selfie or a short video, it uses it to match your face to the ID and to block stolen-document sign-ups.
- Address proof: Surfplay requests a document that shows your full name and current residential address, dated within the last 90 days. It accepts utility bills (electricity, gas, water), bank or card statements, and government letters with the address printed on them. Screenshots edited in an image app and envelopes without the letter inside get rejected because the date and issuer can’t be verified.
- Payment method: Surfplay verifies the funding method before approving withdrawals or when payment activity looks inconsistent. For bank cards, it requests photos of the card where only the last 4 digits and the cardholder name are visible; you cover the middle digits and the CVV. For e-wallets, Surfplay asks for a screenshot of the wallet profile page showing your name and email/ID, plus a transaction record that matches a deposit on the account. If you deposit with one method and request a withdrawal to another, Surfplay requests extra checks and may require you to withdraw back to the original method.
Verification starts when you request your first withdrawal, when your cumulative deposits or withdrawals reach internal limits, after changes to personal details (name, address, email, phone), after repeated failed payment attempts, or when the account is flagged for shared devices, VPN/proxy use, or mismatched country signals.
Surfplay reviews clean submissions in 1–24 hours. If the images are low quality, the address proof is out of date, or the payment method needs extra confirmation, the review